Need help with an item?
We want you to be able to reach the HomeField team if an order arrives with a problem or isn't what you expected.
Request assistance
Before sending any item back, email thehomifieduae@gmail.com with your order number, a short explanation of the issue and relevant product photos if the item arrived damaged or incorrect.
Delivery note: Free outbound UAE shipping applies to new orders; it does not by itself include return shipping.
Return and exchange eligibility
Whether an item can be returned or exchanged, applicable time limits, and any shipping costs depend on the finalized store refund policy, the product condition and applicable consumer rights. Please contact us for the terms relevant to your order before dispatching anything.
Refund processing
For an approved refund, we'll confirm the applicable process and keep you informed. The timing and method can depend on the payment provider and the circumstances of the return.
The store's complete official Refund Policy will be finalized with the merchant before launch. This page is general support information and does not replace applicable UAE consumer-protection rights.